U-Haul Moving & Storage at Queens Ave in Victoria, BC Open now

Reviews about U-Haul Moving & Storage at Queens Ave

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  2020-02-10, by Jordan Sauer
  This was the worst experience I've ever had with a company.. I ended up paying a total of $325 for a one day rental after my U-haul van was towed on Thanksgiving day for a marathon.. the insurance covered nothing. They promised me I could pay a $30 traffic ticket myself, so I went online to pay it and it wasn't there. Then two months later I was more than double charged for the ticket on my credit card for $75.. when I called customer service it was almost like they were trying to avoid my issue and keep the money they took from me by deferring me to other phone numbers until I gave up.. I called 6 or 7 times over the span of more than 2 weeks and was put on hold for up to 10 minutes almost every time.. they promised me emails, and return phone calls I didn't receive.. lines were dropped.. they gave me a loss collection phone # that was really a phone number for a drug store.. nothing was ever resolved.. this company really doesn't deserve anyone's business.. I will never rent with U-haul again