Chintz & Company - Victoria in Victoria, BC Closed now

Reviews about Chintz & Company - Victoria

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  2020-01-31, by Ione Lai
  I purchased a desk through the Victoria store in late Oct, 2017 was told expected delivery around Nov 30, 17. After waiting patiently for 71/2 weeks, on Dec 15, 17 I was told desk was damaged upon arrival at the store, I was offered 2 options, a full refund or reorder the desk, I had no choice but to reorder since I've already painted the office to a color which matched the desk and also bought sofa and other accessories based on the color of the desk, my request for express shipping was declined, I was told there's no express service for large packages, which is baloney since I myself have worked in the logistics business for more than 10 years, it's just a matter of who's willing to pay for the express shipping, in this case Chintz should have offered that for customer service sake, it's Jan 12, 2018 I'm still without a desk and all I got from Chintz is we have confirmation it's shipped but I don't have delivery date yet and for your trouble ( which I had to call and ask for ) we can offer you free delivery ( which I already paid $150 for ). During this whole experience no one offered any information, I literally had to email and call to get any info on my purchase. Completely and totally disappointed.
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  2019-10-12, by Sylvia Sommers
  The worst customer service I have ever had the misfortune to encounter. Not only do their staff have no knowledge of the fabrics they sell, they refuse to accept any responsibility for their errors. In fact I had to search out replacement fabric and pay full price plus shipping charges from the Calgary store in order to redo some chairs after they sold me the wrong fabric. The clerk swore it was the only blue it came in. I was reupholstering chairs to match a clients other chairs and instead of checking when i pointed out the pucture looked a different colour, she told me it was never carried in any other blue. Since i had purchased the original there I bought it and did the chairs! Not only did I have to buy more fabric but also had to pick up and redo the chairs. Her explanation was "well it's the only blue since I've worked here" " but I only started working here 2 months ago. The manager never returned my call regarding finding more and told me I should have brought the fabric (I was out of) in with me if I wanted an exact match!